State Farm® Insurance Agent Karla Lovewell

"I simply love this office. I was a long time customer and moved out of state. While gone, I got insurance through another company that severely lacked in the great, personal customer service I had come to expect from Karla Lovewell State Farm. Once I moved back home I just so happened to receive a call asking if I was interested in a new quote for being a past customer. I’m so glad I did and got my auto and renter’s policy switched over. I do all of my dealing with Christy and she is the absolute best. She goes out of her way to take care of me and every need I have. I would recommend Karla Lovewell State Farm every single time."

"We as well as half of the family were with Karla for a long time not that I can speak very highly of the customer service there. When we bought our house we were quoted a price for our home owner’s insurance after it was paid out of escrow we were sent a bill saying we owed an additional 200$ so we paid It reluctantly. Needless to say we finally left them since we got a cheaper quote with progressive. My mother in-law called Karla to inquire about the check that they were suppose to be giving everybody since the covid-19 she was told instead of a check we will be giving a 2% discount on your next bill. What is 2%?! Lol! Anyway my mother in law was complaining saying how they screwed her over and her son Karla went on to tell my mother in law I didn’t screw your son over your son didn’t pay his bill! Regardless if that was the case or not you are not allowed to tell other people’s information like that. Karla and all her teenage employees are very unprofessional and have no clue what’s going on. I will be contacting a attorney about this matter. Be careful with them...."

"I'd hate to give such a low score but I've run into so many issues. There is a young lady at the office who will not let me speak to anyone but herself and has told me that someone will reach out when I never received a call. I will not be renewing my insurance in the coming month. If you need insurance and don't see yourself needing to make any changes to your policy, this office will be great for you. However, if you are a regular human who's life changes and you need to make changes to your policy good luck getting it done."

"Extremely disappointed in my service. There were several times while, conversing with one particular employee, that my information was messed up or I was billed incorrectly. Even to the point of me paying for insurance for a full month before finding out I am not even insured. I ended up changing agents this week because it was the only way to get my information settled. Still I found out that the Lovewell office sends a good part of my mail to my old address when and I changed that months ago. I would also appreciate if the agents working at this office would not say things like, "I'm sorry this is confusing for you to understand." 10/28/19 Now I have an update. I switched agents and and looked at my current bill only to find that I am being charge again for the same issue because of the way Lovewell put the information in their system. This is absolutely ridiculous."